Frequently Asked Questions

We aim to deliver exceptional results on every clean. If you’re not fully satisfied, we’ll make it right.
Please contact us within 24 hours of your service and let us know the details of your concern.
We will arrange for our cleaners to return and fix the issue until you’re happy with the outcome.

High Quality Cleaning provides complete peace of mind with our team of specialist End of Lease cleaners.
With our Bond Back Guarantee, if your agent identifies any issues after the inspection, simply notify us within 72 hours of your service.
We will collect the keys from your agent and return to fix the issue at no extra cost, giving you a truly hassle‑free experience.

No, you don’t need to be home during the clean.
You’re welcome to stay or head out and enjoy your free time — it’s completely up to you.
Simply leave us a key, and our team will clean your home safely and thoroughly.

Yes. All our cleaners have passed a full police background check.
We ensure every team member is friendly, professional, and completely trustworthy, so you can feel confident letting us care for your home

Our residential cleaning services operate from 8:00am to 6:00pm, Monday to Sunday.
For commercial clients, we also have dedicated teams available for night‑shift cleaning.

For residential cleaning, we service most Inner West suburbs, Parramatta, the Shire, and surrounding areas.
For commercial cleaning, we service all areas across Sydney.

Yes, that’s perfectly fine.
We’re pet‑friendly, but it’s best if your dog or cat can stay in a safe and comfortable area while we clean.
This helps keep them relaxed and allows our team to work efficiently

No. We provide all cleaning equipment and supplies.

If you’re not happy with the service, just let us know within 48 hours.
We’ll return to fix the issue at no extra cost.
Our goal is to deliver a consistently high standard, and we’re always willing to go the extra mile to resolve any concerns as quickly as possible.

A Team of 2 or 3 people is our standard, sometimes extra team members can come when needed.

Our services include routine cleaning, carpet cleaning, internal and external window cleaning, office cleaning, gym cleaning, childcare cleaning, medical centre cleaning, strata cleaning, and school cleaning.
You can visit our website for the full list of services.

Commercial cleaning costs vary depending on several factors, including the size and layout of your premises, the type of cleaning required, the materials needed, and the number of cleaners assigned to the job.
The most accurate way to quote is through a free on‑site assessment. Our team can visit your location, understand your cleaning needs, and provide a tailored proposal based on your requirements.
Call us today on 0404 645 777 to arrange your free assessment.

Can’t find the answer?
We are one call away! Call 0404 645 777 for any questions.